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If you don’t arrive on time or at all, the host will be charged for the total reservation amount. You can cancel your booking without penalty if you cannot arrive on time or at all. You can cancel your booking if it has a problem (for example, no hot water).
Frequently Asked Questions (FAQ)
If you need to change your dates or accommodation, it’s possible. You can do so for free if you book 24 hours or more before arrival. Otherwise, there is a fee associated with changing dates and accommodation.
In the event of a problem with your booking, we recommend that you contact customer service as soon as possible. There are several ways to do this.
Please, have a look at the section Hotel basic information. In this section you will also find the check in/out information. Hotel facilities / services are stated in Hotel basic information, just below the the offer of available rooms. In this section you will also find the check in/out information. Please note, that some of the facilities might be off-site and also for extra charge.
No, we don’t charge any fees for its services. Our service is completely free of charge and we will not add to your accommodation any additional fee for our service.